Course Description
OVERVIEW
ISO 20000 (ITSM) Lead Implementer (LI) certification training imbibes comprehensive skills to establish, implement, manage and maintain organization’s ISO/IEC 20000 based IT Service Management System (ITSMS). This intensive training certification course helps you acquire thorough knowledge of IT Service Management Systems best practices and contributes to improve organization’s IT processes, services, performance and effectiveness continually.
ITSM is a global standard to demonstrate and evaluate your efficiency in supporting the implementation and management of IT Service Management System across enterprises. The course aims to explain ISO 20000 best practices to equip you proficiently plan and implement ITSM processes including service delivery, planning and implementing recent and modified services, control, relationship management, release and problem resolution processes.
Course Objective
- Various standards such as ISO/IEC 20000-1 and ISO/IEC 20000-2 and regulatory framework
- Core fundamentals of implementing and management of ITSMS, methodologies and approaches
- Interpreting the requirements of ISO/IEC 20000-1 specifically from an organization’s perspective
- Supporting an organization in planning, implementing, managing, monitoring and maintaining an ITSMS efficiently
- Best practices of IT Service Management System
Requirements
- Basic understanding of ISO/IEC 20000 and extensive knowledge of principles of implementation
Target audiences
- Ethical Hackers
- Penetration Testers
- Network server administrators
- Firewall Administrators
- Security Testers
- System Administrators and Risk Assessment professionals